Privacy Policy

Orange Entertainment B.V. is responsible for your personal data.

What we collect

We may collect your name, e-mail address, username, IP address and phone number. We also collect device and technical information, details of when, where and how you use Lemon, account settings, deposits and withdrawals, and information you give us through our services or support.

If you link a social media account, we may receive information needed to provide the related functions. We may also ask for additional information during identity and customer checks.

Why we use it

We use personal data to provide and manage your account and services, process payments, communicate with you, run interactive features and promotions, and notify you of changes. It also helps us improve our services and policies, meet tax, legal, billing and licence duties, verify your age and identity, and monitor transactions for fraud and money laundering.

Where we have consent or another lawful basis, we may personalise marketing, offers and advertising. You can change marketing consent in your account settings, and marketing messages include opt-out instructions. We may also use player information to estimate the risk of gambling-related harm and offer support. A person remains involved in decisions based on those estimates.

Who receives it

We share information with service providers that help us develop, host, maintain, back up, store, analyse, support, market and process payments for our services. They work under documented arrangements and our instructions. Where the law requires it, we may disclose information to police or another public authority, including details connected with suspected unlawful activity or payment abuse.

How long we keep it

We keep personal data only for as long as reasonably necessary for the purposes described here and for our legal and licence obligations. Those duties may require retention after you stop being a customer. When the relevant period ends, we delete or anonymise the information. If deletion from backup archives is not yet possible, we isolate it from further use until deletion becomes possible.

Your choices and rights

You have the right to know how and why your data is processed. You may ask to access, correct or complete your data. In applicable circumstances, you may ask us to erase it, restrict or object to processing, or provide it in a structured, commonly used, machine-readable format for transfer. You may withdraw consent without affecting earlier processing. You may also request human involvement, give your view and contest a significant decision made automatically.

Some rights depend on the circumstances. We may continue processing where compelling legitimate grounds or legal obligations require it.

We use cookies and similar technologies as described on our cookie page.

For privacy questions or requests, e-mail [email protected].